CHECK-IN
A visit to Kohler Waters Spa is your time for personal well-being. Please arrive 30 minutes prior to your first appointment to allow ample time for check-in, changing, and relaxing in our serene environment.
DIGITAL MINDFULNESS
Kohler Waters Spa is a digital free space and we invite you to disconnect from the digital world and reconnect with the essential elements of life. In your locker, you'll find a designated location to tuck away your digital devices for the duration of your journey with us.
SPA APPOINTMENT GUIDELINES
Demand for spa services is high, especially on weekends and holidays. We highly recommend appointments be made several weeks in advance of your desired date and time. Resort guests are encouraged to make spa appointments at the time lodging is reserved.
WEEKEND AND HOLIDAY SERVICE REQUIREMENTS
We strive to ensure that guests have a five-star experience which includes ample space to sit and enjoy the spa’s relaxation areas without overcrowding. Our weekend and holiday minimum service requirements assist us in optimizing guest flow on our busiest days.
Minimum requirements: The American Club® and Inn on Woodlake guests—two 50- or 80-minute services per person. Carriage House guests—complimentary spa use with one 50- or 80-minute service per guest. (See Spa Usage Fees section for additional information.)
Applies to Fridays, Saturdays, and Sundays and the following holidays: May 24–27, 2024; July 4–7, 2024; August 30–September 2, 2024; October 11–14, 2024; November 28–December 1, 2024; December 20–January 5, 2025; January 17–20, 2025; February 14–17, 2025
Weekend (Friday, Saturday, and Sunday) and holiday pricing is $30 higher per service.
SPA USAGE FEES
For Guests of the Carriage House: Use of spa amenities is complimentary after your 4pm check-in through your noon checkout. Use of the spa on Fridays, Saturdays, and Sundays requires a minimum purchase of one service per person. Additional holiday service restrictions apply.
For Guests of The American Club® and Inn on Woodlake: Use of spa amenities requires a usage fee of $50 per person. This fee is waived Monday through Thursday with the purchase of one 50- or 80-minute spa service per person per day. The spa usage fee is waived on Fridays, Saturdays, and Sundays with the purchase of two spa services per person per day. Use of spa amenities on weekends and holidays requires the purchase of two 50- or 80-minute services per person per day.
For Nonhotel Guests: Use of spa amenities requires the purchase of one 50- or 80-minute spa service per person Monday through Thursday. Use of the spa on weekends and holidays requires a hotel stay.
SPA ETIQUETTE
Kohler Waters Spa believes in maintaining a safe, friendly, and quiet environment for both our spa guests and staff. For this reason, talking on cell phones and use of phone cameras in the locker rooms, treatment rooms, and relaxation areas is prohibited.
Please remember that all Kohler Waters Spa therapists and other staff are experienced professionals here to provide you the highest level of service. We ask that in return you treat them with the same respect they will extend to you and refrain from any inappropriate actions, requests, or comments that may be viewed as harassing or intimidating. It is our goal to ensure all services are performed in a professional environment. Failure to act in accordance with spa etiquette may result in removal from the property and future services may be refused.
AGE REQUIREMENT
All guests must be at least 16 years of age.
CARRIAGE HOUSE GUEST ROOMS
Guest rooms are conveniently located above Kohler Waters Spa. Room amenities include use of Kohler Waters Spa based on seasonal policies, continental breakfast, private guest check-in, and concierge services as well as afternoon and evening refreshments. Guests of the Carriage House are encouraged to change into their robes in the comfort of their rooms prior to their visit to the spa. Please leave all personal items in your room.
CANCELLATIONS / LATE ARRIVALS
As a courtesy to all spa guests, cancellations must be made 24 hours in advance of your appointment time. Failure to do so will result in the full service rate charged to your account. If you are running late, a phone call is always appreciated. We will reschedule your appointment, if possible. If we are not able to reschedule your appointment, your arrival time will determine the length of your treatment time, which will end as scheduled.
GRATUITY
For your convenience, a 20% service gratuity will be added automatically to service fees at check-in and can be adjusted at any time. No additional gratuities are expected or necessary. The service gratuity is comprised of a 16% gratuity and 4% service fee.
GROUPS / WEDDINGS
We welcome groups Monday-Thursday. For a group of five or more desiring spa services and activities, please contact the Kohler Waters Spa Group Coordinator at 920-453-2845. Some date restrictions apply.
RETURN POLICY
Spa products may be exchanged or credit will be given in the form of a gift card within 30 days of purchase.